Terms of Service

Last updated: September 13, 2026

These Terms of Service ("Terms") govern access to and use of RepTrack ("Service"), provided by PrimaNuova Group LLC ("PrimaNuova," "we," "us," or "our"), a company based in California. By creating an account, starting a free trial, or otherwise using the Service, you ("Customer," "you," or "your") agree to be bound by these Terms.

1. The Service

RepTrack is a web-based subscription tool for manufacturer's representative agencies to track samples, trials, and customer/line activity. The Service is provided on a software-as-a-service basis, accessed through a web browser; no software is installed on Customer's devices.

2. Accounts and Registration

To use RepTrack, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate information and to promptly update it if it changes. Each subscription is associated with one agency ("Agency Account"); the individual who registers on behalf of an agency represents that they are authorized to do so.

3. Subscription Plans, Billing, and Free Trial

• RepTrack offers subscription tiers (Solo, Team, Agency) billed monthly or annually, as selected at signup. Pricing is displayed at checkout and may change with notice as described in Section 11.
• New subscriptions may include a free trial period (currently 30 days). No payment method is required to begin a trial. At the end of the trial, continued use requires selecting a paid plan; trial data is retained for 30 days after trial expiration before deletion, unless a paid plan is selected.
• Paid subscriptions automatically renew each billing period (monthly or annually) unless cancelled prior to the renewal date.
• Payments are processed by Stripe, Inc. PrimaNuova does not store your full payment card details.
• Subscriptions may be cancelled at any time through the account's billing portal. Cancellation takes effect at the end of the current billing period; no partial-period refunds are provided except where required by law.

4. Customer Data

"Customer Data" means the information Customer and its users upload or enter into the Service — including but not limited to customer/account records, contact information, sample and trial logs, and activity history. As between the parties, Customer retains all ownership rights to Customer Data. PrimaNuova will not access, use, or disclose Customer Data except as necessary to provide, maintain, and support the Service, or as required by law.

5. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to another Agency Account's data; (c) reverse-engineer, decompile, or attempt to extract the source code of the Service; (d) resell or sublicense access to the Service without written permission; or (e) use the Service to store or transmit malicious code.

6. Intellectual Property

PrimaNuova retains all right, title, and interest in and to the Service, including its software, design, and branding. These Terms do not grant Customer any rights to PrimaNuova's intellectual property except the limited right to use the Service as intended.

7. Multi-User Accounts

Team and Agency tier subscriptions permit multiple individual users under a single Agency Account, subject to the user limits of the selected plan. The Agency Account owner is responsible for managing user access, including promptly removing users who should no longer have access (e.g., departed employees).

8. Termination

PrimaNuova may suspend or terminate access to the Service for breach of these Terms, non-payment, or if required by law. Customer may terminate its subscription at any time as described in Section 3. Upon termination, PrimaNuova will make Customer Data available for export for a period of 30 days, after which it may be permanently deleted.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PRIMANUOVA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIMANUOVA'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER TO PRIMANUOVA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL PRIMANUOVA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Changes to the Service or Terms

PrimaNuova may modify these Terms or the Service from time to time. Material changes to these Terms will be communicated via email or in-app notice at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service will be resolved in the state or federal courts located in Nevada County, California, and both parties consent to jurisdiction there.

13. Contact

Questions about these Terms can be sent to support@rep-track.com.