Privacy Policy

Last updated: September 13, 2026

Draft notice: This document is a starting template and has not been reviewed by an attorney. Have it reviewed by legal counsel before this goes live — particularly if you expect customers outside the U.S., since GDPR or similar rules may require additional language and a Data Processing Addendum not included here.

This Privacy Policy describes how PrimaNuova Group LLC ("PrimaNuova," "we," "us," or "our") collects, uses, and protects information in connection with RepTrack (the "Service"). RepTrack is a business-to-business tool intended for use by manufacturer's representative agencies and their employees, not by individual consumers.

1. Information We Collect

Category	Examples	Source
Account information	Name, email address, agency/company name, role	Provided directly by you at signup
Billing information	Subscription plan, billing address, payment status (not full card numbers)	Collected and processed by Stripe, Inc. on our behalf
Customer Data	Sample/trial records, customer and contact names entered into the CRM, activity logs — this is business data your agency enters about your own customers	Entered by you and your team while using the Service
Usage data	Log-in activity, feature usage, device/browser information	Collected automatically via the Service and hosting infrastructure

2. How We Use Information

To provide, operate, and maintain the Service
To process subscription payments and manage billing
To communicate with you about your account, service updates, or support requests
To monitor and improve the Service's reliability and security
To comply with legal obligations

We do not sell personal information, and we do not use Customer Data (the business records your agency enters into RepTrack) for advertising purposes.

3. Third-Party Service Providers

We rely on the following categories of service providers to operate RepTrack. Each processes data only as needed to perform their function for us:

Stripe, Inc. — payment processing and subscription billing
Supabase — database hosting and authentication
Vercel — application hosting

As RepTrack adds new tools (for example, an email delivery service or analytics), this section will be updated to reflect them.

4. Data Sharing

We do not share Customer Data with other Agency Accounts; RepTrack's multi-tenant architecture keeps each agency's data isolated. We may disclose information: (a) to the service providers listed above; (b) if required by law, subpoena, or legal process; (c) to protect the rights, property, or safety of PrimaNuova, our users, or others; or (d) in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

5. Data Retention

We retain account and Customer Data for as long as your subscription is active. If you cancel, we retain your data for 30 days to allow for export or reactivation, after which it is permanently deleted from our production systems, subject to standard backup retention cycles.

6. Data Security

We use industry-standard measures to protect information, including encrypted connections (HTTPS), database-level access controls that isolate each agency's data (row-level security), and restricted internal access to production systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may access, correct, or request deletion of your account information by contacting us at support@rep-track.com. If you are located in a jurisdiction with specific data protection rights (such as the California Consumer Privacy Act), you may have additional rights regarding your personal information; contact us to make a request.

8. Children's Privacy

RepTrack is a business tool intended for use by adults in a professional capacity. It is not directed to, and we do not knowingly collect information from, individuals under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notice before taking effect.

10. Contact

Questions about this Privacy Policy can be sent to support@rep-track.com.